One setup fee covers the entire 7-day build. One monthly fee covers infrastructure, monitoring and support. No per-call charges. No seat licenses. No hidden API markups: you own your API keys and pay the providers directly.
Lina serves German-speaking practices. Prices are in EUR; the product and support run in German. We currently onboard German practices only.
The full Professional feature set at the Founding price of €449/month in the first year (instead of €1,099), €0 setup (instead of €1,499). From year 2 on, as a Founding Alumnus, permanently Professional minus 20 %, currently €879/month, cancel monthly.
In the first year · €0 setup · from year 2 Founding Alumnus (Professional −20 %) · cancel monthly
Request a founding seat60-day performance guarantee · terms apply
Everything included:
The €1,499 Professional setup is waived entirely. Live in 7 business days, from signed brief to the first answered call.
A direct email and phone line to Fabi with a 4h SLA. No ticket system, no SDR funnel, no offshore support.
Logo + statement on lucid-ai.app as one of the first 3 practices running Lina in production.
If Lina catches fewer than 30 otherwise-missed calls in the first 60 days: full refund, setup plus every monthly fee.
Seats fill, then they close
Every plan includes the four safeguards, the 60-day performance guarantee and EU hosting in Germany. Founding Members pay €449 in year 1 and stay 20 % below Professional permanently as Founding Alumni after that.
The default for solo practices with normal call volume. Founding Members pay €449 in year 1.
Growing practice · 2 locations · white-label and recall module included.
MVZ or practice group · up to 5 locations · API access.
Annual payment: 16.7% discount, pay 10 months, use 12. Beyond Enterprise: Lucid Concierge for MVZ networks from ~€2,500/mo · quoted individually.
Human handoff, uncertainty gate (0.75 threshold), no-gaslighting mode, full transparency and identity disclosure. Non-negotiable on every build. Never an upsell.
Full call feed, confidence scores per turn, booking log, escalation log. It's yours from day 7. No black box: every call is visible, searchable and exportable.
Live in 7 business days after the signed brief or the setup is free. No "almost there" billing. The clock starts at day-1 sign-off, pauses only if calendar credentials arrive late.
After launch: two written checkpoint reviews in week 1 (edge-case transcripts plus the adjustments I made), monitoring, and a named email support channel for 30 days. Email reply within one hour during business hours. After that, optional ongoing support at a fixed monthly price.
All inference runs on dedicated Hetzner hardware in Germany. No US cloud routing, no data leaves the EU. GDPR-compliant by architecture, not by paperwork.
No markup on API usage. You pay ElevenLabs and Telnyx directly at their list prices. No "platform fee" on third-party costs. Your keys, your bill, your data.
Hetzner server hosting, the Supabase database, the Telnyx phone number and SIP trunk, monitoring, uptime alerting and access to the admin dashboard. Not included are API usage costs: you pay those directly to ElevenLabs and other providers at their list prices.
No. The monthly fee is flat. The only variable costs are API usage, billed directly by ElevenLabs (speech synthesis) and Telnyx (telephony). Typical clinic call volumes add up to combined API costs of 80 to 150 € / month, but you get that bill directly, with no markup.
Ongoing support is optional. You can run it yourself with the admin dashboard: it's built for clinic staff, not developers. If you want to keep engineering support (prompt updates, new knowledge base entries, flow changes), that's available at a flat monthly price calculated at handover.
Yes. Monthly, cancel to the end of any month, no minimum term. On cancellation the agent goes offline and the infrastructure is torn down. You keep all transcripts and logs. You keep all transcripts, logs and your own API keys.
The first 3 practices get the full Professional feature set for €449/month in the first year (instead of €1,099) and €0 setup (instead of €1,499). In return: logo + statement on lucid-ai.app, a video statement after 30 days, a written case study after 60 days. From year 2 you become a Founding Alumnus: the Professional plan minus 20 % permanently (currently €879/month), grandfathered as an existing customer. Bonus modules like recall and SMS come at the normal price, no special discount on add-ons. Seats are assigned in order of arrival.
The setup is free. No prorating, no negotiation. The one condition: calendar credentials must be provided on day 1. If that's delayed, the clock pauses accordingly. Everything else, including delays on my side, voids the setup fee entirely.
Send a brief with your clinic setup: current phone system, call volume, calendar software. I confirm scope and price within one business day. Most clinics qualify for the standard 7-day build.